You can still use your Netgem TV device, however you will not have access to some of the benefits available, from pairing your device.
Benefits of pairing your Netgem TV Device and Mobile App:
- Browse through TV Channels and access your TV Guide, on your Mobile Phone
- Access to the 'Search-and-Cast' function (top-right corner). This allows you to send and watch a selected programme, from your Netgem TV App on your TV
- Access to a Virtual Remote Control via 'Search-and-Cast'
- Ability to support you when you contact us:
- Access to FAQs
- Access to Live Chat
To navigate to the FAQs and/or 'Live Chat' on your Mobile App, please follow the steps below:
- Launch your Netgem TV Mobile App
- On the bottom-right corner, press 'My account'
3. Under the 'Help' section, press 'Support'
4. You will now see our support page, where you can access the FAQs and 'Live Chat' Widget (bottom right corner)