Do I have to pair my mobile phone with my Netgem device?

No, pairing your mobile phone with your Netgem TV device is by no means essential. You can still access 50,000 hours of on demand content and popular add-ons such as BT Sport and Rakuten TV straight to your box, without a hitch! However, it is highly recommended to pair your mobile phone. Heres why:  

• Browse through channels and your TV Guide on the go through your Mobile Phone

• Access "Search-and-Cast" and witness a programme go from the small screen to big, lightning quick! 

                      

• Take full advantage of our virtual remote, impossible to lose!

   

• Ability to help us, help you:
  • Access to FAQs
  • Access to Live Chat

Navigating to FAQs and/or Live Chat, on your Mobile App

1. Launch your Netgem TV Mobile App 
2. On the bottom-right corner, press "My account"

      3. Under the "Help" section, press "Support"

      4. You will now see our support page, where you can access the FAQs and Live Chat Widget (bottom right corner)

Our Netgem TV app accommodates all mobile users, regardless of whether you're Team Apple or Team Android!

Apple users can access our app here

Android users can access our app here

Happy streaming!