Why are my BT Sport login details always appearing as incorrect?

You could be prompted that your BT Sport login details are incorrect for various reasons. Please see some of the solutions below:

1. Make sure that the password you are using has been keyed in correctly
2. If you have recently placed an order for a BT Sport package, you may have created a BT ID already and forgot to complete the activation step. Please check your inbox for an activation email from BT and follow the instructions, to activate your login details.
3. If you are a mobile only BT Sport customer, then you will not have access to the BT Sport App on your Netgem TV device.