If you are having any issues on your On-Demand App, please try the following:
- Check that your internet connection is working
- Check if the other 'On-Demand' apps are working
- Alter your HDMI resolution by:
- Navigating to your 'Settings' avenue on your Netgem TV device
- Select 'Sound & Picture'
3. Select 'HDMI Resolution'
4. Select '1920*1080 p50' or '1280*720 p50'
5. Try using the app again
If the issue persists, please contact the On-Demand App content provider directly.
Please note: A link to the On-Demand App's website can be accessed via an article on the left-hand side of this page. Simply scroll down to the article that mentions the On-Demand App's name, select it and at the bottom of the page, there should be a link to their website.
Alternatively, you may contact our support team via Live chat (located on the bottom-right of this page).