If you are having any issues on your On-Demand app, please try the following:
- Check that your internet connection is working
- Check if the other 'On-Demand' apps are working
- Alter your HDMI resolution by:
- Navigating to your 'Settings' avenue on your Netgem TV device
- Select 'Sound & Picture'
3. Select 'HDMI Resolution'
4. Select '1920*1080 p50' or '1280*720 p50'
5. Try using the app again
If the issue persists, please contact our support team on the Live chat (bottom-right of this page).
If we are unable to resolve your issue, there could be a temporary issue with the application. In this case, please visit the app's FAQs and/or directly contact the app's provider.
Please click here to view a table, with a link to each app's FAQs or contact details