Blurry picture on live content is not always common but we understand how annoying it can be when it is. We’ve summed up the most common causes below:
If your Netgem TV device is not producing its usual first-class service, it is probably due to a weak signal. Especially disruptive weather (wind, rain and snow) can play a big part in affecting the quality of your viewing experience, which is why we recommend retuning your device.
Make sure all wires are properly working, inserted correctly and functioning well. If possible, place your device a good distance away from other electricals such as DVD players and games consoles. There can be signal interference with all devices close together and it is best to space them apart where possible.
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