Why is an On Demand app not working?

If an On-Demand App is not working, please carry out the following:

• Check if the other On-Demand apps are working, if not then:
  • Make sure your device is connected to the Internet. Your Netgem TV device can be connected to the Internet via Wi-Fi or Ethernet cable
  • When using Wi-Fi, make sure that the router is connected to the Internet and is not too far away from your Netgem TV device. If your content is buffering, this is a result of a slow internet connection
• Reboot your Netgem TV device and try accessing the On-Demand App again
• For more help, please click here

If the above does not resolve your issue, please contact our customer support team using the Live Chat (bottom-right)

If we are unable to resolve your issue, there could be a temporary issue with the application. In this case, please visit the app's FAQs and/or directly contact the app's provider.

Please find the app provider's FAQs or Contact details, below:

App Name	Link to their FAQs or contact information
Hayu	hayu Support
YouTube	YouTube Community (google.com)
YouTube Kids	YouTube Community (google.com)
Amazon Prime Video	Amazon.co.uk Help: Help
Trace	Help Center (zendesk.com)
Rakuten TV	Rakuten TV Help Centre
Britbox	BritBox - Help & Support
Deezer	Using Deezer – Deezer Support
Radioline	Send an email to [e-mail]
Eros Now	[e-mail]
Hopster	Sandbox Kids: Hopster + Curious World + Kidomi (zendesk.com)
Acorn TV	Frequently Asked Questions—General : Acorn TV Help Center
Mubi	Send an email to [e-mail]
Fite	FITE Help Center
BT Sport	BT Help | Get support with BT products and services | BT Help
iQIYI	Help and Feedback (iq.com)
PLEX	Contact | Plex
Filmzie	Filmzie (zendesk.com)
Wedotv	Contact Details | Get in Touch With Us | wedotv
Deezer	Deezer FAQs - check here first* | Deezer Community, bringing music lovers together
Radioline	FAQ - Frequently Asked Questions on Radioline
Couchplay Games	https://www.couchplay.tv
The Weather Network	Home (theweathernetwork.com)
Pop Player	Send an email to [e-mail]
Badanamu	Send an email to [e-mail]
Happy Kids TV	Send an email to [e-mail]
Kidoodle TV	Frequently Asked Questions - Kidoodle.TV
BBC iPlayer	iPlayer help and FAQs | iPlayer help (bbc.co.uk)
ITVX	ITV
All 4	Contact us | Channel 4
My5	How do I contact Customer Support? – Help centre (channel5.com)
UKTV Play	Help - UKTV Play
CBS Catchup Channels UK	Send an email to [e-mail]
Legend	Send an email to [e-mail]
BBC Sounds	BBC Sounds help and FAQs | BBC Sounds
Freeview Explore	Send an email to [e-mail]
STV Player	Send an email to [e-mail]