If an On Demand App and content do not work, make sure your device is connected to the Internet. You can connect your device to the Internet by Wi-Fi or Ethernet.
If you are using Wi-Fi, make sure the router is connected to the Internet and not too far from the device.
If the issue still persists, there could be a temporary issue with the applications. In such cases, contact our Netgem TV support team on chat on www.netgem.co.uk