If an On-Demand App is not working, please carry out the following:
- Check if the other On-Demand apps are working, if not then:
- Make sure your device is connected to the Internet. Your Netgem TV device can be connected to the Internet via Wi-Fi or Ethernet cable
- When using Wi-Fi, make sure that the router is connected to the Internet and is not too far away from your Netgem TV device
- Reboot your Netgem TV device and try accessing the On-Demand App again
- For more help, please click here
If the issue persists, there could be a temporary issue with the application/s. In such cases, please contact the On-Demand App's content provider directly.
Alternatively, you may contact our support team on the Live chat (bottom-right of this page).