My device is not detecting my Internet connection, how do I fix it?

Network issues can sometimes stall your services making watching TV an unpleasant experience.

Check your Wi-Fi quality
Go to Settings > STATUS. Above 60% is OK. If it’s lower, you can try to improve your Wi-Fi performance

Check your Broadband speed
Check your Broadband speed by logging onto your Internet Service Provider website

Check other On Demand services
Try using other On Demand apps. If other services are working fine, there may be a temporary problem with the On Demand channel you're trying to use.

Try rebooting your router first, then your device.

Try switching off then unplugging your device from the mains. Wait 30 seconds before plugging it back in and switching on again. Still not working? Try doing the same with your Internet router.