Why can't I see an LED light on my device?

Your device has most likely entered Deep Sleep Mode. You can learn about this in more depth here

Either press the power button on your remote or the button on the side of your device. Your device should start up and a blue light should switch on (as seen below)

If the above does not work then:

1. Make sure your device is connected using the power cable provided

2. Make sure that the power cable plug is inserted into a suitable power outlet

3. Try to insert the power cable plug into another power outlet

4. Switch the power off from the mains, wait 10 seconds and then switch it back on

5. If the LED light is still off, contact our support team